Shipping Information
Fast, reliable delivery for your pet's needs.
Shipping Information
Shipping Information
At Urban Paws USA, we want your order to arrive quickly and safely. Here's everything you need to know about our shipping process.
Processing Time
- Orders are processed within 1–2 business days of payment confirmation.
- Orders placed on weekends or public holidays will be processed the next business day.
Shipping Methods & Timelines
- Standard Shipping: 5–7 business days
- Expedited Shipping: 2–3 business days (available at checkout)
Shipping Costs
- Free shipping on all orders over $150 across the USA.
- For orders under $150, shipping costs are calculated at checkout based on weight and destination.
Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking number. Use it to follow your delivery every step of the way.
Shipping Locations
We currently ship within the United States only. International shipping is coming soon!
Damaged or Lost Shipments
If your order arrives damaged or is lost in transit, please contact our support team within 5 business days of the expected delivery date. We'll resolve the issue as quickly as possible.
Need Help?
Have questions about your shipment? Contact us and we'll be happy to assist!