Shipping Information
Fast, reliable delivery for your pet's needs.
Returns & Refunds
Returns & Refunds Policy
At Urban Paws USA, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.
Return Eligibility
- Returns must be requested within 30 days of delivery.
- Items must be unused, in original packaging, and in resalable condition.
- Defective or damaged items are eligible for return or replacement regardless of timing.
Non-Returnable Items
- Items marked as final sale or clearance
- Items damaged due to misuse or improper handling after delivery
How to Initiate a Return
- Contact our support team with your order number and reason for return.
- Our team will review your request and provide return instructions.
- Ship the items back using the provided return label.
- Refunds are processed within 5–7 business days of receiving the returned item.
Refund Method
Approved refunds will be issued to your original payment method. You'll receive an email confirmation once your refund has been processed.
Exchanges
Want a different product instead? We're happy to help with exchanges. Contact us and we'll sort it out for you.
Need Help?
Questions about a return? Reach out to our team — we're always happy to help!