Frequently Asked Questions

Frequently Asked Questions

Orders & Shipping

How long does shipping take?
Standard shipping typically takes 5–7 business days. Expedited options are available at checkout.

How do I track my order?
Once your order ships, you will receive a confirmation email with a tracking number to follow your delivery.

Do you ship internationally?
Currently we ship within the United States only. International shipping is coming soon!

How much is shipping?
We offer free shipping on all orders over $150. For orders below $150, shipping costs are calculated at checkout.

Returns & Refunds

What is your return policy?
We offer a hassle-free 30-day return policy. Items must be unused and in their original packaging.

How do I start a return?
Email us at support@urbanpawsusa.com with your order number and reason for return. We'll guide you through the process.

When will I receive my refund?
Refunds are processed within 5–7 business days after we receive your return.

Products

Are your products authentic?
Yes! All products at Urban Paws USA are 100% authentic and sourced from trusted suppliers.

Do you offer warranties?
Warranty coverage varies by product. Please check the individual product listing for warranty details.

Payments

What payment methods do you accept?
We accept all major credit cards, debit cards, PayPal, and Shop Pay.

Is my payment information secure?
Absolutely. All transactions are encrypted and processed through secure payment gateways.

Still Have Questions?

Can't find what you're looking for? Contact our support team and we'll be happy to help!